Q: What if the prints I’ve taken have smudges on them or my own prints?
A: Please send me what you have taken, more often than not, I can still use the prints. I use Photoshop to clean up the prints. If after I’ve taken a look I’m not able to use the prints, then I will be in touch to send you another kit. Please note that this will delay the process.
Q: What if one of my child’s fingers or toes did not come out in the print?
A: Don’t worry, I can add in a finger or toe by using one of the other fingers or toes. I will make it look organic so you can’t tell that it’s been added.
Q: Will my piece be perfect?
A: I make each piece with love and care and ensure that everything is to the utmost standard. However, there will most likely be irregularities, which add to the character of the piece as each one is made by hand to order.
Q: What if you haven’t spelt my child’s name right or put their date of birth correct?
A: This rarely happens, in fact, only once since I’ve been making handprint jewelry (since 2009). However, if when you receive the piece it’s incorrect, please get in touch with me and I will make another piece for you. I will ask that you send the incorrect piece back to me.
Q: Where do I send the prints once they're ready?
A: When you purchase a piece of jewelry from me, you will receive an email confirmation with the email address to send the prints to (if you are able to scan them), and a mailing address if you do not have access to a scanner and need to mail the prints to me!
Q: What is fine silver?
A: The difference between fine silver and sterling silver is that fine silver is 99.9% pure silver. Sterling is 92.5% silver with the remaining 7.5% composed of other metals, usually copper. They look the same, wear & polish the same, but fine silver is more "pure" and is, therefore, more costly and often considered more desirable than sterling. Fine silver also uses recycled silver, so it is eco-friendly too!
If you have any further questions, please do get in touch with me at firstname.lastname@example.org and I will be more than happy to answer them.